Shipping policy

Shipping Policy

At K.S.M Studio, each piece is carefully prepared and packed to ensure it arrives safely.

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Processing Time

All orders are processed within 1–3 business days.

As our jewellery is handmade, slight delays may occur during busy periods. We will notify you if there are any significant delays.

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Shipping Within Australia

We ship Australia-wide using trusted carriers.

Estimated delivery times:

• Standard Shipping: 2–6 business days
• Express Shipping: 1–3 business days

Shipping costs are calculated at checkout.

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Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.

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Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer. If an order is returned to us, additional shipping charges may apply.

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Delays

While we aim to meet estimated delivery times, delays may occur due to:

• Postal service disruptions
• Peak periods (e.g. holidays)
• Weather or unforeseen circumstances

We are not liable for delays once the order has been dispatched.

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Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 48 hours of delivery.

We will work with the shipping provider to resolve the issue and provide a suitable outcome.

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International Shipping

We offer international shipping to selected locations.

• Delivery times vary depending on destination
• Customs duties and taxes (if applicable) are the responsibility of the customer

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Important Note

All items are carefully packaged; however, once dispatched, responsibility transfers to the shipping provider. We will assist in resolving any delivery issues where possible.