Refund policy

Returns & Refunds Policy

At K.S.M Studio, each piece is carefully handcrafted. Variations in colour, texture, and finish are part of the design and not considered faults.

Change of Mind

We do not accept returns or offer refunds for change of mind.
Please review product details carefully before placing your order.

Faulty or Damaged Items

If your item arrives damaged or has a manufacturing fault, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

Once assessed, we will provide a repair, replacement, or refund in line with Australian Consumer Law.

Incorrect Item Received

If you receive an incorrect item, notify us within 48 hours.
We will arrange a replacement at no additional cost.

Return Conditions

  • Items must be unused and in original packaging
  • Returns must be approved before sending
  • Unauthorised returns will not be accepted

Non-Returnable Items

  • Earrings (for hygiene reasons)
  • Custom or made-to-order pieces
  • Sale or discounted items

Australian Consumer Law (Important Notice)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure
  • Compensation for any other reasonably foreseeable loss or damage
  • A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure

Repairs

We offer repairs for genuine manufacturing faults.
Damage caused by normal wear and tear, improper use, or lack of care may be repaired at a cost.

Shipping for Returns

  • Return shipping is the customer’s responsibility unless the item is faulty or incorrect
  • We recommend tracked shipping, as we are not responsible for lost return parcels

Important Note

As all items are handmade, slight variations are expected and contribute to the uniqueness of each piece.